![]() She said, "The original person (Ann) will get back to you via email." More emailing to the black hole that is customer service there, with no response. I'll give you 10% back but I'll be gone tomorrow" and then gone. She said I was sweet, "I'm sorry for your trouble. I then discovered the other side of the bed has a huge dent in it. I told her that I'd live with the one side panel with holes, badly cut wood holes, ripped material etc if the backrest and hardware package was replaced. I called and was told that they received my emails and to continue emailing. It's been almost three weeks and no one has ever responded, It's just me emailing myself, looking like an idiot. I called and was told to email pictures so I did. This is not a business model that can continue. BB&B must've spent far more in customer service time than the value of the items. What a horribly unnecessarily wasteful experience. It was the last customer agent who finally helped me. Essentially, what that meant, is that the last people I dealt with had lied to me. And she authorized the return cloth item to be shipped. This time I got a different person who was eager to help me. I was told the cloth item will be shipping soon. But the return I made was for both, and the packing slip shows both items. When I contacted customer service, they told me the return was just for the metal item. It doesn't even indicate the status of the previous order having been returned. Not only that, but the BB&B website for accounts shows no returns. They resend the metal item in a box this time. I did send the package back, although I did provide extra protection for the steel item and I applied sticky-notes to annotate the damage. and the customer service rep was not knowledgeable. She hangs up on me.ĭealing with their customer service was like pulling teeth. I produce the email where they originally sent it. At this point over 10 hours in I feel at least I should get the $50 I was promised as compensation. When I threatened to produce the recordings of the other agent admitted what happened they finally refunded me. Did they believe me? Nope, told me I put in the wrong email, my fault etc. I called again and explained the whole story again. Hah, 72 hours later the investigation team removed the $50 and my refund? Nowhere to be seen. ![]() Investigation team will decide in 72 hours, but as an apology here is $50 credit. What? They spent my refund, what do I do now? "Sorry," says BBB agent, "records show we refunded it and you spent it." Took hours of me begging them to call the number on the new orders that the refund was spent on for them to finally call the other customer and confirm what I was saying. I won't be buying from them again.Īnyway, I asked if they could remove the refund from the other person and give it back to me. Interestingly, in BB&B's "Terms of Service" for a review, they warn not to do exactly what they have done. ![]() Unlike other online stores, you don't get reimbursed for shipping. If you like the new scent, that's fine, you're in luck, but if you want the older original scent you should look elsewhere. Businesses have a fundamental duty and obligation to advertise and promote products accurately and responsibly. It is the principle that I don't like being lied to or deceived. All I end up doing is returning them, leaving a bad review and being frustrated. I have wondered if these are marketing strategies to get people like myself to buy these items based on what is shown, hoping that I will just keep the product. It seems that there are some companies that just don't update the web data to reflect accurate product information. So not only did I not get what I expected based on what was advertised, but I also wasted money for shipping. Upon returning the item to the store, I was informed that you don't get reimbursed for shipping for an online order. ![]()
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